Terms and conditions of use

The access and use of this website, including the offered products and services, are subject to the following conditions.

When using the site, the client agrees to its conditions of use, which may suffer alterations over time. It is recommended to visit this page regularly to stay up to date regarding any alterations that may possibly come to pass.

Website access is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain areas within the site.

Buy Poppers Net does not accept responsibility for any damage or loss as a consequence of the use of any information on this site.

Some of the hyperlinks on this site redirect the client to external sites that are partners of Buy Poppers Net. By clicking these links, the client leaves the Buy Poppers Net website. As we have no control over these third party websites, we cannot accept any responsibility for the material presented there.

To be able to place an order, the client will have to be at least 18 years of age, and is obliged to provide authentic information that makes it possible for the order in question to be processed successfully.


PRIVACY POLICY

On May 25, 2018 the General Regulation on Data Protection (GRDP) enters into force in the European Union. In order to comply with your new requirements, we have updated our Privacy Policy and Personal Data Protection. By using our services as of the date above, you are agreeing to these updates.

Click here to read the entire Privacy Policy.

COOKIES

- WHAT ARE COOKIES AND FOR WHAT ARE THEY USED?

A cookie is a small data file that is sent to the client's computer and kept on its hard disk.

When an account is created on our website, a cookie is created on the client's computer that will permit automatic authentication whenever the client visits our site.

Cookies are also used so that our system can follow the client's steps during a shopping session. If the client's computer does not allow the use of cookies, it will not be possible to use this website.


SECURITY

Buy Poppers Net uses one of the safest online ordering systems in existence, and makes a constant effort to improve its software in order to be able to offer the highest possible security level to its clients.

We use a server certificate, also known as a digital certificate, that guarantees our identity, as well as SSL (Secure Sockets Layer) encryption of transmitted data.


INTELLECTUAL PROPERTY AND CONTENTS

All intellectual property rights to the software and content available through this website belong to Buy Poppers Net, and are licensed and protected by laws and global treaties. All rights are reserved to Buy Poppers Net and its suppliers.

The contents of this website may be stored, printed or otherwise presented for your personal use only.

Publication, manipulation, distribution, or reproduction, in any format, of any content contained in this website, is forbidden, as is its linking to any business or company.


PAYMENT METHODS

- CREDIT CARD

It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.

- IS IT SAFE TO PAY ONLINE USING MY CARD?

Buy Poppers Net uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.

This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client's computer and our server, so that they cannot be intercepted. Thus, Buy Poppers Net reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.

- 3D SECURE

3D Secure is a communication protocol designed to improve online payments and to enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is activated. If the credit card is considered valid, 3D Secure protocol security systems check the client's identity, resorting in real time to the credit card issuer. The issuer validates the client's identity and informs the store system that the card being used is legitimate.

The goal is to protect credit card users, minimising the possibility of fraudulent credit card use and improving the overall transaction performance. This protocol is used by Visa, with the 'Verified by Visa' designation, and by Mastercard, with the 'SecureCode' designation.

- HOW IS THE CREDIT CARD PAYMENT PROCESSED?

After selecting the credit card payment option and clicking on 'Place Order', the client is directed to the Redunicre payment platform where the necessary credit card data needs to be inserted, consisting of the credit card number, expiration date and security code. Finally, clicking on the button 'I validate my payment' will set the transaction in motion.

If the payment is not accepted, an error message will appear in the shopping cart window. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the client to contact his/her bank or credit card issuer for further information.

Once the payment is finalised, the amount will be charged from the client's credit card account. If, for any reason, it proves necessary to cancel the order, whether completely or partially, we will reimburse the corresponding amount within a maximum term of 5 working days. The transaction will show on the client's credit card extract after 2 working days, counting from the reimbursement date.

To protect our clients from potential frauds, we may ask for additional information to facilitate the payment's assessment. If such a request is made but we fail to get a reply within 3 business days, we will cancel the order and proceed to reimburse the payment.

Warning: Payments are always charged in Euros, even if prices are displayed in other currencies. Some banking entities may charge currency exchange rates. Buy Poppers Net is totally alien to this fact and is not to be held responsible for it.

- PAYSITE-CASH

Paysite-Cash is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paysite-cash.com.

- MULTIBANCO

Multibanco payments can be realised at ATM's belonging to the Portuguese Multibanco network, or via online banking.

When checkout of the order is completed, a Multibanco reference number is generated. The client receives this number in the order confirmation e-mail, though it is also made available in the 'Order details' section under the 'My orders' tab in the client's Buy Poppers Net account.

To realise the payment at a Multibanco machine, the client needs to select the option "Pagamento de Serviços/Compras" and enter the corresponding entity (entidade), reference number (referência) and order value (valor).

The order will only be shipped after Buy Poppers Net receives confirmation that the payment was successful. Multibanco transactions require approximately 1 working day to be completed.

Products are reserved for 4 days. If Buy Poppers Net does not receive payment for the order during this period of time, the order will be cancelled.

- CASH ON DELIVERY

If the client chooses to pay via Cash on Delivery,the payment is to take place upon the act of delivery of the order.

For Cash on Delivery orders, a maximum total order value of €250,00 is established.

Payment must be realized in cash and with the exact amount, as the couriers are not obliged to carry change. If the amount paid is higher than the order value, the client may lose the difference.

Buy Poppers Net will only send a new Cash on Delivery order after confirming that the previous Cash on Delivery order was successfully delivered to the addressee.

If a client places two Cash on Delivery orders on the same day, the second order can only be sent as soon as the first order is successfully delivered, and so forth.

This payment method is available only for deliveries on the Portuguese mainland.

Please note: In case you select shipping by CTT, the cash-on-delivery payment option will include a surcharge of €2,50.


SHIPPING

Buy Poppers Net will ship the client's order the very same day it has been placed, as long it is placed on a working day until 14:00 and one of the following payment methods is used: credit card, Paysite-Cash or Cash on Delivery*.

If the client chooses to pay the order by bank transfer or ATM*, we will only be able to ship it once we have got the payment confirmation from our bank, which can take up to 7 working days, depending on the country from which the transaction has been issued.

* The above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by Helpdesk message. We will wait for an answer from the client for three working days. The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled and its payment reimbursed to the client.


DELIVERY

Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.

The client may also access this tracking link by logging into his/her Buy Poppers Net account and clicking on the "Orders" tab shown on the login page. By clicking on an order in the column "Orders History" on the left hand side of the screen, the client will be given all the information about that same order in the column "Order Details" on the right hand side of the screen, including the above-mentioned link.

It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.

The client may receive the order at whatever address he/she prefers (with the exception of PO Boxes). All that needs to be done is to provide us with the address where he/she will be at between 9 a.m. and 7 p.m. The chosen transport service will attempt to deliver the order at the address indicated by the client.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to Buy Poppers Net, leading to extra costs that will be imputable to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

If the client chooses the Pick Me service, his/her order will be shipped to the pickup point that can be selected when placing the order. On the next working day after dispatch, the addressee will receive a text message on the cellphone number provided by the client when placing the order, informing him/her that the order is ready to be picked up. The addressee then has 10 days to pick up the parcel. In case the parcel is not collected during this period, it will be returned to Buy Poppers Net.

This option is only available for orders up to 5 kg, and if the selected payment method is cash-on-delivery, it should preferably be paid via ATM when picking up the order.

- NACEX

Nacex will leave a note, requesting the addressee to call either the agency responsible for the parcel's delivery, or its general number, so that a new delivery can be scheduled on a more suitable date. The addressee has 5 working days to contact the delivery service and schedule a new delivery. If he/she fails to do so within this deadline, the order in question will be returned to Buy Poppers Net.

- CTT

CTT will leave a notification requesting the addressee to pick up the parcel from the post office in his/her residential area. There is a pick-up deadline of 3 working days, counting from the day of the delivery attempt. To be able to pick up the order, the addressee will be required to present the CTT notification left at the delivery address, as well as his/her ID document. If the addressee is unable to collect the parcel in person, it may be collected by someone else in possession of the CTT notification, provided that this notification has been duly signed by the addressee. The signature must correspond with the signature on addressee's ID document, of which a copy must also be attached to the CTT notification. If the order is not collected within 3 working days, it will be returned to Buy Poppers Net.

If the address provided by the client turns out to be incorrect or incomplete, the CTT notification cannot be delivered to the addressee, leading to the immediate return of the parcel to Buy Poppers Net.

WARNING: Unlike other delivery services, that deliver orders between 9 a.m. and 7 p.m. at the address provided by the client, CTT deliver only between 8 a.m. and 1 p.m.


DELIVERY DEADLINES

- MAINLAND OF PORTUGAL

Once the client's order has been shipped, we guarantee a delivery deadline of 1 working day, unless the delivery address is in a remote area. In that case the delivery deadline amounts to 2 working days.

- MADEIRA AND THE AZORES

Shipping to Madeira and the Azores is realized exclusively by CTT. The delivery deadline depends on the chosen shipping method:

- EMSQUICK - SEA SHIPPING

Madeira Up to 5 working days
Azores Between 7 and 15 working days *
* Note: shipping to Corvo and Flores may take up to 12 working days more than usual to deliver.

- EMS12 - Air Shipping
Madeira 1 working day *
Azores Between 4 and 7 working days **
* If ordered before noon and paid for by credit card, Paysite-Cash or cash-on-delivery. * Maximum Weight Allowed: 5 kg ** Note: shipping to Corvo or Flores may take up to 10 more working days than usual to deliver.

WARNING: The delivery deadlines are guidelines and are therefore only be considered valid when there are no physical or structural impediments to delivery (e.g. incorrect delivery addresses or forces beyond our control such as strikes, missed connections and poor weather conditions, among others).


INTERNATIONAL DELIVERY

Deliveries outside the EU are carried out by the Post Office.

The transit time of shipments depiends of each custom country house and are about 3 to 15 working days. Products shipped may be subjected to a customs inspection and may be retained at the office during the time that local authorities consider before being released. This means that Buy Poppers Net shop can not guarantee an exactly delivery time. The processing of the customs office to customer order may result in the submission of additional documents and / or payment of additional customs duties. Buy Poppers Net shop is not responsible in any of these situations.

WARNING: Delivery times are approximate and therefore only be considered valid if there are no physical or structural impediments to delivery (eg incorrect delivery addresses or force majeure beyond our control such as strikes, loss connections or adverse weather conditions, etc.).

We do not resposabilizamos by customs delays.


SHIPPING COSTS

Shipping costs are automatically calculated by our system, depending on the following factors:
- the actual or volumetric weight of the parcel (whichever the highest);
- the order value (at least one free shipping option will be available for orders with a value of €29.90 or more*);
- the transport service price tables, which are updated on a regular basis.

Shipping costs are automatically updated as the client adds items to the shopping cart.

* Offer valid only for Mainland Portugal.


RETURNED ORDERS

In case a prepaid order is returned to Buy Poppers Net for reasons not imputable to Buy Poppers Net or the transport service, Buy Poppers Net will reimburse the amount paid for the order with a deduction of the shipping and return costs. Prepaid orders are those paid for by Credit Card, Paysite-Cash, ATM or Bank Transfer.

The client can choose to be reimbursed via the original payment method, or by means of a reimbursement coupon that can be applied to a future order. The respective coupon will remain valid for a duration of 12 months, counting from the coupon creation date. After this period has passed, no further reimbursement can be issued. In case the original payment was made via ATM or bank transfer, the client will have to provide bank account details for the reimbursement to be realized.

In case the client chose payment by cash-on-delivery but the order is returned to Buy Poppers Net for reasons not imputable to Buy Poppers Net or the transport service, and at a later time the client places another order with cash-on-delivery payment, a bank transfer payment of €5,00 by the client will be required to compensate for the shipping and return costs of the previous, undelivered order.

The details required for such a bank transfer payment are the following:
Bank: Santander Totta
Account holder: Buy Poppers Net de José Gustavo Correia de Oliveira
IBAN: PT50 0018 000037509652001 03
NIB: 0018 0000 37509652001 03
BIC/SWIFT: TOTAPTPL
Postal code: 4710-306
City: Braga
Country: Portugal

When realizing the transfer, we strongly advise the client to indicate the number of the returned order, as well as the name of the primary holder of the bank account from which the transfer is made,so that the payment can be more easily identified. If the client's new order is paid for in advance (by Credit Card, Paysite-Cash, ATM or Bank Transfer) instead of by cash-on-delivery, no €5,00 payment will be required and the order can be processed and shipped normally.

If the reason for the unsuccessful delivery and the return of the order falls under the responsibility of the transport service, regardless of the chosen payment method, the client will have to send us a written complaint that will be subjected to analysis by the transport service. In case the delivery problem is due to an incomplete or incorrect delivery address, we request a proof of address from the client to be attached to the complaint (e.g. a gas, water or electricity bill).

The solution that Buy Poppers Net will present to the client depends on the answer provided by the transport service. Therefore, in cases of complaints regarding the transport service, we can only present a solution to the client once the transport service informs us of their assessment. If the transport service accepts full responsibility for the return of the parcel, and all the products initially ordered are still available, we will suggest to the client a replacement order, without any additional costs. If the original order was paid by Credit Card, Paysite-Cash, ATM or Bank Transfer, instead of a replacement order the client can also opt for a full refund. If the transport service does not accept responsibility, we cannot accept the complaint, meaning that the refund or replacement order will be subject to the above-mentioned terms regarding returned orders for reasons not imputable to Buy Poppers Net or the transport service.


ORDER CANCELLATION

The client can only cancel the order directly from his/her account as long as it has not yet been paid for and is not already being processed. If these conditions are met, the client can simply access his/her account, click on "My Buy Poppers Net account" and then on "My orders". In the column "Orders history", the client can then select the order to be cancelled, causing all relevant order information to appear in the column "Order details". At the bottom of this order details section (it may be necessary to scroll down), he/she can click on "Cancel order". Once the order is cancelled, the client will receive a confirmation message.

Order cancellation is only possible via the previously described procedure. Any cancellation request made by any other means will not be fulfilled.


RETURNS

Should the client wish to return one or more items, he/she may do so within 14 days after receiving the order, as long as the product(s) is/are intact, sealed, complete and inside the original package. The package must not have been damaged or tampered with. The client must ensure that the returned item(s) arrive(s) at our premises within 28 days, counting from the day on which the order was delivered.

To exercise his/her right of return, the client will have to contact our Helpdesk service. He/she will need to specify the order number, the description or reference number(s) of the product(s) to be returned, and how the reimbursement is to take place (through the original payment method or via a coupon).

It is up to the client to send the item(s) by registered mail to the following address:
Buy Poppers Net de José Gustavo Correia de Oliveira
Rua Santa Margarida 107
4710-306 Braga
Portugal

In case of incomplete or damaged products, products without their original packaging and/or label, or products that present signs of use, returns will not be accepted.

Neither do we accept returns of products that will expire in less than a month, underwear or swimming clothes, or offers or products that were purchased with Buy Poppers Net Points.

If we do receive an item in any of the above mentioned conditions or with the transport service label placed directly on the respective package, the client will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from our premises, paying for the collection costs.


EXCHANGES

The client will have to return the item(s), request the respective reimbursement, and subsequently place a new order.

The entire return process is described in detail in the paragraph RETURNS.


REIMBURSEMENT METHODS

Buy Poppers Net will do everything in its power to reimburse the client as quickly as possible. Buy Poppers Net is however entitled to a maximum reimbursement term of 15 days, counting from the day the product arrives back at our warehouse.

If the payment was made by credit card, the reimbursement will be issued to the account associated with the credit card that was used for the original payment, and it will appear on the client's next bank statement.*

If the payment was made by Paysite-Cash, the reimbursement payment will be made to the respective Paysite-Cash account and will become available immediately.*

If the chosen payment method was Cash on Delivery or ATM/bank transfer, the client will be asked for the necessary details of the account on which he/she wishes to receive the reimbursement.*

* Please note that the above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

The client may also choose to be reimbursed through a discount coupon, regardless of the original payment method used. This coupon will remain valid for 12 months, counting from the day on which it is created. Once this period has passed, it will be impossible to realize any further reimbursement.


SHIPPING COSTS REIMBURSEMENT

In case Buy Poppers Net is liable for the return of the order, we will reimburse the respective shipping costs (e.g. in case of defective products or products different from the ones actually ordered).

However, if an order consisting of several products contains only one defective product, the shipping costs will not be reimbursed.


PRODUCT INFORMATION

We take all the necessary precautions to ensure that all details, descriptions and prices of the products on our website are correct. Nevertheless, we reserve the right to refuse orders based on mispublished product information, including prices and offers.

Orders may also be rejected due to other reasons, such as:
- a product being out of stock;
- inability to obtain payment authorization;
- orders considered to be fraudulent.

All products, campaigns, promotions and offers are limited to the available physical stock and/or the number of units made available for specific campaigns.

Whenever an order is placed using the Cash on Delivery payment method and it includes a product that we no longer have in stock, we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. The client will of course be duly informed about this situation.

Was the order paid for via Credit Card or Paysite-Cash, and it includes a product that we no longer have in stock, we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. The payment for the unavailable product will be reimbursed immediately via the original payment method. The client will be informed by the Helpdesk service about both the order alteration and the scheduling of the reimbursement.

In case the payment was realized via ATM or Bank Transfer, and the order includes a product that we no longer have in stock, we we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. In such a case, a reimbursement for the payment for the unavailable product will be issued immediately, in the form of a reimbursement coupon. This coupon will remain valid for 12 months, counting from its creation date. Once this period has passed, no further reimbursement will be issued. The client will be informed by the Helpdesk service about both the order alteration and the reimbursement coupon code that is issued.

If the client prefers a reimbursement via the original payment method instead of a reimbursement coupon, this can be requested by the client in a reply to the message from the Helpdesk service containing the coupon code. In order to realize a reimbursement of an ATM or Bank Transfer payment, the client will have to provide the details of the account to which the reimbursement is to be made.

We will do everything in our power to keep the client's order and payment information secure. Nevertheless, we cannot be held responsible for any loss the client may suffer in case a third party gains unauthorised access to any information he/she provided by accessing or ordering from our website.

Buy Poppers Net reserves the right to change prices at any time, without prior notice.

Payments are always charged in Euros, even though prices may be displayed in other currencies. Some banks may charge currency conversion rates. Buy Poppers Net has no control over this matter and therefore assumes no responsibility for it.

* Please not that the above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

The products, information, services and other content provided on and via this site, including, but not limited to, any products, information, e-mails, services and other content provided on any linked site, are solely provided for informational purposes in order to facilitate possible discussions with healthcare professionals regarding treatment. The information provided on this site and linked sites, including, but not limited to, information relating to medical and health conditions, products and treatments, is only provided in summary or aggregate form. This information is not intended as a substitute for advice from the client's physician or another healthcare professional, or any information contained on or inside any product label or packaging. Before purchasing or using any product, information or service provided on or via this site, including, but not limited to, any product, information or service provided on any linked site, the client should contact a healthcare professional.

The client should not use the information on this site for diagnosis or treatment of any health problem, or for prescription of any medication or other treatment. At all times, the client should consult his/her physician or other healthcare professional, and carefully read all of the information provided by the manufacturer of a product, as well as the information on or inside any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way one person reacts to a particular product may be significantly different from how other people react to this product.

Unless otherwise indicated on this site, Buy Poppers Net does not endorse any specific product or service offered, advertised or sold on or via this site, including, but not limited to, any product or service offered, advertised or sold on or via any linked site. Buy Poppers Net is not responsible for any product or service sold on or via this site or any claims of quality or performance made on or via this site, including those made on or via any linked site. The client is hereby advised that other sites on the internet, including, but not limited to, linked sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing others' rights or otherwise unlawful. Buy Poppers Net expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services appearing on any linked site or site that links to this site.


SUGGESTIONS & COMPLAINTS

Our clients' opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a client is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our Helpdesk service team.

We would like to point out to our clients that if the complaint is related to a specific order, they have 14 days, counting from the date on which they received the product, to contact our Helpdesk service and report the problem.

In the event that the client has received a defective or damaged item, or an item different from the one actually ordered, it will be required to attach a video to the complaint, or at least a few photographs, that clearly show the problem that is the cause for the complaint, as well as the state of the box in which the order was delivered.

The client is to keep in their possession both the defective, damaged or mistakenly shipped product, and the box that contained the order, until confirmation from the Helpdesk service that this is no longer necessary.

In the event that, at the time of delivery, the outside of the box is not in perfect delivery condition, the client is strongly advised to reject the delivery of the order, or otherwise run the risk that the ensuing complaint is not accepted.


WARRANTY

One of the basic consumer rights is the access to services and goods corresponding to those purchased, and with warranty of proper functioning. Therefore, Buy Poppers Net guarantees the quality of its products for a period of 24 months starting on the day of purchase (except for perishable goods), offering its clients, whenever it proves legitimate, one of the following solutions, listed in order:
- Repair of the damaged item, ensuring its proper functioning and/or final quality;
- Exchange for an identical product;
- Exchange for a product with similar characteristics and purpose, after securing the client's agreement;
- Contract dissolution, leading to reimbursement, in case the previous options prove impossible.
To exercise his/her warranty right, the client will always be required to file a complaint regarding our services through the means set out in the terms and conditions of sale, as well as to return the malfunctioning product or the product that does not correspond to the purchased item.

Our Helpdesk service team will analyse the respective item to check the validity of the warranty claim made by the client. Exceptions are made for all situations resulting from the following, among others:
- Misuse and intentional or unintentional harm by the client;
- Normal wear and tear of the product, provided that it corresponds to the expected levels as declared by the manufacturer;
- Impossibility to confirm the malfunctioning or defect described by the client;
- All situations identified as attempted fraud.

After we have inspected the returned product, the client will be informed about the decision regarding his or her request.

In cases where the exercise of warranty proves applicable, Buy Poppers Net will promote the repairing or replacement of the item, or the reimbursement of the corresponding payment, within the shortest possible time up to a maximum of 30 days, counting from the day of the written confirmation stating that the client is entitled to exercise the right of warranty.

The reimbursement of any amount will be made through the original payment method, unless a different agreement is reached with the client.

These provisions do not affect the client's statutory rights.


SHIPPING

Buy Poppers Net take all possible precautions to guarantee available stock at the time when the purchase is made. However, the possibility exists that technical or operational reasons, or even human error, may make it impossible to satisfy the client's request. Whenever the item selected by the client is sold out or no longer in production, the following solutions will be proposed to the client, in the same order as shown:
- Waiting until the purchased model becomes available again
- Replacement by a different model with the same characteristics

In case none of the above options can be complied with, and as long as no major losses on the part of the seller are involved, replacement by a model in a higher product class
Termination of the contract


DELIVERY

Orders placed through Buy Poppers Net will be shipped within a period of 2 to 10 working days after payment confirmation is received.

The equipment is delivered on ground floor level. The addressee's cooperation is required in case the package in question is difficult to move around, heavy, or if the route between the transport vehicle's location and the client's address contains any obstacles or otherwise complicating factors for the delivery.

Prior to delivery, the addressee will be contacted so that the delivery can be planned. At that moment, it is up to the client to verify whether any additional human assistance with the unloading and transportation is required.

Whenever an opened or damaged package is received, this must be described in detail at the time of delivery, in the reservations field on the bill of lading.


RETURNS

The client is granted 14 days, the term defined by guarantee law, to expose their dissatisfaction with the purchased equipment and request its return.

Returning the item requires it to be duly disassembled and packed in the original packaging, inside the same molds in which the item was packed at the time of delivery.

A deduction of 10% from the amount to be reimbursed will be made whenever the equipment to be returned does not comply with the conditions mentioned in the previous paragraph, or in case of damage to the exterior packaging.

The equipment will only be taken back by Buy Poppers Net after verification that all the necessary components are present and in good state. After validation of the return, credit will be created on behalf of the client.

The process of verification, validation and reimbursement of a return is to reach its conclusion within 15 days after the pick-up.


COMPLAINTS AND SUGGESTIONS

If the equipment that is delivered along with the bill of lading has sustained apparent damage, is lacking parts, or in any other way does not correspond to what was ordered, the consumer is entitled to a solution that is free of charge, by means of either repair or replacement, or to termination of the contract.

The client is granted 3 working days, of which the day of delivery counts as the 1st, to present the respective complaint. This complaint must be filed in written form, using the contact page of the Buy Poppers Net Client Support Service, or by contacting this service by telephone.

It is the client's responsibility to provide all supporting evidence of the anomalies or defects found, and to provide all necessary information needed to fill out the assistance request form.


FREE RESOLUTION RIGHT

Under Decree-Law no. 24/2014 of 14 February, the consumer has 14 days after receiving the goods to proceed with the termination of the contract and the return of the goods. To this end, the consumer must communicate to Buy Poppers Net the decision to terminate the contract by means of an unambiguous declaration (for example, letter sent by mail, fax or e-mail, in the latter case to the e-mail address geral@buypoppersnet.com or use this form (click to access it).

The right of free resolution shall be exercised by sending the communication referred to in the previous paragraph within a period of 14 days. It is the consumer's sole responsibility to prove that he has exercised the right of free resolution within the statutory time-limit.

The consumer must, within 14 days of the date he has communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.

In the event of termination, it is the consumer's sole responsibility to bear the cost of returning the goods.

In the event of termination of the agreement, all payments made (with the exception of additional costs resulting from choice of a method of shipment other than the least costly mode of normal shipment offered by us) shall be reimbursed, in any case, without undue delay and,.

Buy Poppers Net may withhold the refund while the goods are not received or as long as the consumer does not provide irrefutable proof of the return of the goods.

Without prejudice to the withholding provided for in the previous paragraph, failure to comply with the obligation to reimburse within a period of 14 days from the date of receipt of the resolution, will result in double return, without prejudice to the right of the consumer to compensation for property and non-property damages.

The consumer must keep the goods in order to be able to return them in the proper conditions of use.

The exercise of the right of free resolution shall not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the goods.

The consumer shall be responsible for the depreciation of the goods if the handling carried out to inspect the nature, characteristics and functioning of the goods exceeds the handling normally accepted in shops.

With the exercise of the right of resolution, the price paid shall be refunded to the consumer minus the amount corresponding to the depreciation.

If the depreciation is total there is no room for any refund.


EXCLUSION OF THE FREE RESOLUTION RIGHT

There is no right to free resolutions of contract in the following situations:
- provision of sealed goods which can not be returned for reasons of health protection or hygiene when opened after delivery;
- provision of sealed audio or video recordings or sealed software, where the consumer has removed the seal of inviolability after delivery;
- provision of a newspaper, periodical or magazine, with the exception of subscription contracts for the sending of such publications;

Without prejudice to the exercise of the rights deriving from the legal guarantee of consumer goods, the following types of products are excluded from the right of free resolution:

• Cosmetic, beauty and personal care products, underwear, food supplements, vitamins, products for intimate use.
• Audio and video recordings, discs and computer programs to which the consumer has removed the seal of guarantee of inviolability.


LEGAL WARRANTY

Pursuant to Decree-Law no. 67/2003, of 8 April, as amended by Decree-Law no. 84/2008 of 21 May, the products supplied may benefit from 2 year warranty counting from the date of delivery to the customer.


APPLICABLE LAW AND JURISDICTION

This contract is governed by Portuguese law and, for the resolution of any dispute, the jurisdiction of the District of Braga is competent, with waiver of any other.

In the event of a dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
www.arbitragemdeconsumo.org

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas - Estrada da Penha
8005-131 Faro
www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
1100-207 Lisboa
www.centroarbitragemlisboa.pt

Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de
Consumo)

BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
www.ciab.pt

In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, a ODR Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.

Access HERE to the Electronic Platform for Alternative Dispute Resolution in contracts of sale or online services.

For Complaints - geral@buypoppersnet.com
More information in Portal do Consumidor www.consumidor.pt/